Avoiding a 2.0 DotBomb Crash  Heiko is always good for a quick link to new things in the Web 2.0 world. Here's some good advice.

720 Megapixel Picture!  Sydney Harbor by night. Man! What a cool shot!

Working with Me Rules Although I didn't write these rules, I certainly think they apply to me. Thanks to Donna for expressing what I feel about myself....

* I may spend a long time seeming to do very little. Don't panic - I'm thinking. Exactly what you pay me to do.

* I spend a lot of time with earphones in. That means I'm trying to think and concentrate amongst the chatter of an office, not that I'm anti-social.

* If you give me a gantt chart all arranged in linear order, I'll nod and get to the end on time and budget, but not by the path you set.

* I spend a long time gathering information and thinking, and little time producing towards the end. Once I have nailed an idea, all else is straightforward and fast. So if you think I'm going to miss a deadline because I haven't produced much, stop worrying.

* Outputs need inputs - I have experience, but I can't design a good system out of nothing. I need to base it on something. Don't stick me in a corner and not let me research and talk to people.

* Teams are good - I have lots of experience at what I do. But so do you and the team. Let's work together to create something great. Don't make me work by myself and expect me to produce miracles.

* I'll occasionally rant and get passionate. That means I care.

* Give me challenging work, give me time to work through it and we'll get there. Don't expect me to to hard work in the same time I do easy work. That's just dumb.

* If there isn't enough work, I'd genuinely prefer to be at home. I'm not hanging around to chase dollars.

* I hate banging my head against a political brick wall. I'd prefer to be anywhere else - that's just a waste of time.

Good Customer Service Means Dealing With People

Cap'n Dave on JetBlue out of Boston
Originally uploaded by mojohand.

On a Jetblue flight last month out of Boston, we had megadelays. Yet the captain (Captain Dave!) kept us well-informed: he told us about the brake light that was coming on, he told us throughout the process what they were doing about it, and he apologized sincerely for the delay. Ultimately, we had to deplane and board another plane...but throughout the process, we knew what was going on, what to expect, and what the resolution was.
Too bad most companies as well as technological devices & software don't have the same ethics and behavior.