So I've moved to http://www.sokohl.com and http://www.regularjoeconsulting.com (my company).

what's it all about, Alfie?

Now I have a new job.

Starting on Monday, I'll be leaving Keane after 3 and a half years.

Best Products of 2007 Praveen is blogging about his favourite products of 2007. Here's what I said about the iPhone:

I think we've seen with Apple that, once again, they have created a truly transformational product in the iPhone. It transforms the user experience, in that people think of it differently than they do, say, a Nokia phone. It's no longer a phone, it's an iPhone--and the connection with it and the way it connects to users' lives is radically different.

See Alan Cooper's keynote from interactions '08: here

I'm sure we can think of others as well, but the iPhone is definitely transforming how people communicate, and how they think about their communication devices.

Savannah!
What a great town! Beautiful, well-restored (other than the huge hole in the ground next to our hotel), and yet "real," somehow.
Too, the ixda conference is going well.

Lack of Recognition
Despite a lot, a lot of hard work, I am not being recognized professionally. Depressing.

My Article Is On Line!
My article on motorcycle dashboards makes it on line. Also, it's already been referred to.

My Year in Cities
Following Kottke's lead, here are the cities I visited in 2007:

Scottsdale, AZ
Phoenix, AZ
Burlington, VT
Montpelier, VT
Boston, MA
Las Vegas, NV
Fayetteville, AR
Rising Fawn, GA

This list doesn't include rally sites or day rides on my motorcycle jaunts. Also, it doesn't include local (read: within 200 miles) cities.

Good Read
Reading great new Joe Conason about the Romney/Huckabee theocracratic views.

Reconnecting with the Past
I ran into an old elementary school friend whom I haven't seen in 30 years or so. Thirty years! So a bit of our recent time communicating has been to talk about our mutual past, our shared history, and our dim memories. "I remember the time that you...." "So do you remember when we...?" and so on.
At the same time, it's neat to find out what people have done since then. It's interesting to find out what we share in common (food, wine, travel, film) and what we don't (politics, music, movies). Yet it's great to widen your circle of friends by adding old ones to it.

Blues in Richmond

Kim Wilson
Originally uploaded by mojohand.

Kim Wilson wailing away in Richmond at Toad's Place. I like this space for taking pictures...

T-birds in the House
The Fabulous Thunderbirds played a grand, grand show on October 26 at Toad's Place. Great to hear them again—I'd just heard them a couple of months before at the Birchmere.
Also, Toad's Place is a good place for photographing, as evinced here: http://www.flickr.com/photos/mojohand/sets/72157602841700674/

opening Act Blues

So I'm at Toad's Place for the Fab T-birds...and this lame bans, Prometheus Clay, is wailing away Or, more accurately, wanking away. Three piece noise band. Lots of guitar notes do not an SRV resurrect.

Connecting with the Past

One of the main reasons I started this blog was to reminisce a bit about auld lang syne, as it were.
Then, out of the blue, I hear that a dear friend, one of my alltime best friends from elementary school and high school days, just moved to Richmond! How cool, how utterly cool is that!?

Helpful Voice-recognition Help

Recently, my wife had a question regarding our Wachovia online bill-pay system. When she couldn't find an answer on the Web page itself, she followed a link that directed her to call the telephone help line.
First she tried to cancel a payment...but saw no obvious place to do so. So she selected BillPay Help. She found this advice:

Canceling a Payment
You can cancel any payment that has not started processing. After you cancel a payment, its status changes to Canceled. Canceled payments appear in the Recent Payments section and in Bill Activity.

Note: If you cancel a payment that is part of an automatic payment schedule, only the selected payment is canceled. You do not cancel any future payments in the payment schedule. To cancel all payments in an automatic payment schedule, go to Manage My Bills and delete the automatic payment.

To cancel a payment:

1. Click Cancel next to the payment you want to cancel.

The Cancel Payment page opens.

2. Click Cancel Payment.

A message informs you that your payment has been canceled.

3. Click Done to return to the Payment Center.

The problem was, there was no Cancel button next to the payment.
Upon dialing, she heard a voice system respond with, "Enter your account number, followed by the pound sign. Or, simply say your number." Uh oh, she thought, a voice recognition system.
Instead, she found the experience helpful and intuitive. The male voice directed her to ask her question in her own words$#151;after giving an example. And when it couldn't understand her, it said, "I'm sorry, I didn't quite understand. Please ask me again."
She discovered that once a payment was being processed, she couldn't cancel it. That's why there was no Cancel button available.
Sadly, the help buries this fact in the first sentence. Yes, it says, "You can cancel any payment that has not started processing," but it doesn't explicitly say that the button isn't there, or that the facility isn't possible.
This sort of disjunct between help systems sadly isn't rare. Indeed, it's as if there were two teams: technical writers creating the Billpay Help popup window, and voice recognition writers creating the Billpay VR system. Someone should have done better usability testing, especially considering how critical the act of cancelling a payment must be.
So kudos to the voice recognition software and its script writers, but shame on the technical writers for burying the lead.

The Brave One's Not a Good One

I'm tired of lazy movie wriing. Having just watched Jodie Foster's latest romp through violence and depression (think The Accused hangs out in The Panic Room and formulates her Death Wish), I'm bitterly depressed that I spent $8.50 for the ticket to see this wholly unbelievable tale.

The ease with which her character buys an illegal gun is beyond imagination: Not only does someone hanging out in the gun shop happen to overhear her desire to own a gun (when faced with the prospect of having to wait 30 days for a gun license, she whines, "I won't last 30 days"), but she blithely follows this utter stranger through some creepily exotic Chinatown locales (why are they always chopping fish in these movie Chinatowns?). Never mind that in the previous two scenes she suffered from agoraphobia, yet now all of a sudden she's following a stranger through alleys. Never mind that she was terrorized by thugs in the park, now she's just going with a total stranger who's obviously involved in nefarious activities. No, it's just way over the top.

When he sells her the gun, she says, "I'll take it." Wait. He said it'd cost her $1000. Does she have 10 $100 bills? Does she give him a check? Does he take debit cards? Wow.

She never test-fires the gun, yet in her first encounter with a criminal, she puts three quick rounds center mass into him. And she never flinches.

And the ending is just, "Oh my gawd!" ridiculous.

No, this is a lazy movie.

On the Road...and Working

The weather is great for motorcycling...so why not motorcycle! That's exactly what I'm doing. Yet with wireless I-net and a recently issued Blackberry, I can do my job from almost anywhere (except for major parts of West Virginia).

Foggy Without Sleep

Working on a multicontinent schedule means I have calls at 7:00 a.m., meeting in the afternoon, and calls around 11:00 p.m. - 1:00 a.m. Ugh. Be careful what you wish for....

First Days in Germany

Came across this note from the first week I spent in germany in October 1999:

Well, it's been a full week, I can tell you--left last Monday, arrived Tuesday. Came to the office for a couple of hours, then went to the hotel they'd booked for me. Wednesday was a full work day! Thursday, too--and that night I went out with three of the guys from the company to eat & drink & chat. Lots o'fun! Friday I was told I'd be moving to an apartment...but I'd already made plans to go see a good friend of mine play blues in Belgium (see http://hometown.aol.com/terrygblues or http://www.macol.net/~~jsokohl/blues.html). Had to leave at 1 and got there at almost 10. Great night, lots of music, but had to find a place to crash. The club owner was nice enough to let me stay with him. The Belgians are very nice!
The next day I spent on the trains getting back to Hamburg. Saturday night I then had to get all my stuff from the hotel & move into the apartment. Yesterday I went shopping at the main train station (Hauptbahnhof), since the stores aren't open on Sundays...except for the ones in train stations. Comical....So, I had to buy a few items, just to survive for a couple of days. Still have to buy soap & another pillow (the one in the place is a feather pillow, and I like more neck support!).
So, I´m slowly getting used to living in Germany...it´s a bit different from all the times I traveled here before!

It was a great time, and it was quite a weekend. Seems like so long ago...

Coming Back from Boston

Had a set of very good meetings with my former boss/now peer, Kathy. We had great discussions about IAs, UX, and the integration of our newly defined areas. It's a small but important step.