Thursday, December 08, 2005
When Help Doesn't Sometimes software ships with online help that doesn't help the user at all. Either the prose is turgid or it belabors the obvious...or it doesn't answer critical questions. Apparently the new ThinkPad has problems For example, "Teaching the laptop what your fingerprint looks like requires a good bit of effort, no thanks to the colorless prose of the online help screens" indicates that not only is the hardware design flawed, but the help doesn't. Too bad. I bet that when Lenovo bought the ThinkPad line, they didn't hire IBM's writers.